Privacy Policy
Last updated: January 2025
1. Introduction
BizMate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect information in the following ways: Personal Information: • Account information (name, email, password) • Business information (store name, industry, contact details) • Payment information (processed securely via third-party providers) Usage Information: • Log data (IP address, browser type, pages visited) • Device information (device type, operating system) • Analytics data (feature usage, interaction patterns) Customer Data: • Chat conversations between your customers and the AI • Booking and reservation information • Lead information collected through the widget
3. How We Use Your Information
We use the collected information for: • Providing and maintaining the Service • Processing transactions and sending related information • Sending promotional communications (with your consent) • Analyzing usage to improve the Service • Training and improving our AI models • Responding to customer service requests • Complying with legal obligations
4. Data Sharing and Disclosure
We may share your information with: • Service providers who assist in operating our Service • Analytics partners for usage analysis • Legal authorities when required by law • Business partners with your explicit consent We do NOT sell your personal information to third parties.
5. Data Security
We implement appropriate security measures including: • Encryption of data in transit and at rest • Secure password hashing (bcrypt) • Regular security audits • Access controls and authentication • Secure cloud infrastructure However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Some information may be retained for legal compliance purposes.
7. Your Rights
You have the right to: • Access your personal information • Correct inaccurate data • Request deletion of your data • Export your data in a portable format • Opt-out of marketing communications • Withdraw consent where applicable
8. Cookies and Tracking
We use cookies and similar technologies to: • Maintain your session and preferences • Analyze Service usage • Improve user experience You can control cookies through your browser settings.
9. Third-Party Services
Our Service may contain links to third-party websites and integrate with third-party services (e.g., OpenAI for AI processing). These third parties have their own privacy policies, and we encourage you to review them.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at: Email: privacy@bizmate.ai Address: Seoul, South Korea